This week, we’re zooming in on a core task that might not get headlines—but definitely gets repeat calls and client trust: Preventive Maintenance (PMs).
Done well, PMs are more than just a checklist—they’re your chance to prove professionalism, prevent future failures, and earn long-term confidence.
Let’s turn routine visits into standout service.
Pro Moves to Elevate Your PM Game
1. Know the PM Isn’t Just a Checkbox
Don’t rush through just to hit the marks.
• Understand the device’s role in patient care
• Look for early signs of wear or misuse—not just failures
• Treat it like a tune-up, not a formality
Clients will remember the extra attention.
2. Prep Your Tools and Docs in Advance
Nothing slows a visit like missing equipment or confusion.
• Bring calibrated tools + spare consumables if possible
• Review the service manual and the site’s history beforehand
• Arrive ready to start—not to search
3. Spot Patterns Before They Become Problems
Track recurring issues:
• Does the same alarm keep triggering?
• Is wear showing early in certain models?
• Are users unintentionally shortening the device’s lifespan?
Add a note to your service log—those details build trust (and follow-up calls).
4. Communicate Proactively
After the PM:
• Send a quick summary: “PM completed—device passed all checks.”
• If you noticed anything worth watching, flag it early
• Let the client know when the next one is due—and that MedServ can help schedule it
This makes you not just a tech—but a reliable partner.
5. Document for Clarity and Compliance
PMs are often audited—clear notes matter.
• List what you checked, what you found, and what you did
• Snap a photo if useful (before/after label fix, wear area, etc.)
Key Takeaway Preventive Maintenance may seem routine—but done right, it’s one of the best ways to show skill, attention to detail, and value. The better you handle PMs, the more clients see you as essential—not replaceable.
Thank you for being part of the MedServ community!
Until next Monday,
The MedServ Team
Email: service@medservmarketplace.com
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