As a tech, your tools fix machines—but your words can fix relationships.

Whether it’s an upset client, a tight deadline, or a misunderstanding about scope, tough conversations come with the job. But here’s the good news: with a little prep and a steady tone, you can turn conflict into credibility.

𝟱 𝗧𝗲𝗰𝗵𝗻𝗶𝗾𝘂𝗲𝘀 𝘁𝗼 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗲 𝗗𝗶𝗳𝗳𝗶𝗰𝘂𝗹𝘁 𝗢𝗻-𝗦𝗶𝘁𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀

𝟭. 𝗦𝘁𝗮𝘆 𝗖𝗮𝗹𝗺, 𝗡𝗼 𝗠𝗮𝘁𝘁𝗲𝗿 𝘁𝗵𝗲 𝗧𝗼𝗻𝗲 • If the other person is frustrated, keep your voice neutral and steady.

• Let them finish speaking before responding. Interrupting adds fuel.

• Count to three before answering—this shows thought, not defensiveness.

𝟮. 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗙𝗮𝗰𝘁𝘀, 𝗡𝗼𝘁 𝗙𝗲𝗲𝗹𝗶𝗻𝗴𝘀

• Stick to what you know: “Here’s what I found,” “This is what’s within scope,” etc.

• Avoid emotional language like “should,” “always,” or “never.”

• If you don’t know the answer yet, say so—and offer to follow up promptly.

𝟯. 𝗖𝗹𝗮𝗿𝗶𝗳𝘆 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗘𝗮𝗿𝗹𝘆

• Misunderstandings often come from mismatched expectations.

• Confirm what the client believes will be done—and compare it to the actual work order.

𝟰. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝘁𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗕𝗿𝗶𝗲𝗳𝗹𝘆

• After the interaction, make a short note in your service log or job summary.

• This protects both you and the client—and helps MedServ support you if needed.

𝟱. 𝗪𝗵𝗲𝗻 𝗶𝗻 𝗗𝗼𝘂𝗯𝘁, 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗲 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆

• If something feels off, call or message MedServ. We’ve got your back.

• Sometimes, a third party can de-escalate the situation better than anyone on-site.

𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆

You’re not just fixing equipment—you’re representing professionalism, patience, and trust. Every tough conversation handled well is a chance to stand out and be remembered.

𝗪𝗮𝗻𝘁 𝗠𝗼𝗿𝗲 𝗝𝗼𝗯𝘀?

Grow your schedule with work that fits your location, skills, and goals.

Register Today for New Opportunities!

Until next Monday,

The MedServ Team

We’re on a mission to revolutionize medical equipment service delivery by giving technicians, specialists and experts unique opportunities to share their expertise in the marketplace.

We want you to join us.

We Want You!